Privacy Policy

Last updated August 10, 2019

The Berghen Store websites maintained by the Dureco SA (hereinafter also referred to as "company", "we", "us", or "our")

At Dureco we are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal data, please contact us at BerghenStore@DurecoRetail.be.

When you visit our websites https://BerghenStore.com, https://BerghenStore.be, https://BerghenStore.nl, https://BerghenStores.com and/or https://BerghenStores.be and use our services, you trust us with your personal data. We take your privacy very seriously. 

In this privacy notice, we describe our privacy policy. We seek to explain in the clearest way possible what data we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our sites and our services and contact us if desired.

This privacy policy applies to all data collected through our website (https://BerghenStore.com, https://BerghenStore.be, https://BerghenStore.nl, https://BerghenStores.com and https://BerghenStores.be), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

TABLE OF CONTENTS

1. WHAT DATA DO WE SAVE?

2. HOW DO WE USE YOUR DATA?

3. WILL YOUR DATA BE SHARED WITH THIRD PARTIES?

4. WHO WILL YOUR DATA BE SHARED WITH?

5. DO WE MAKE USE COOKIES AND TRACKING?

6. FOR HOW LONG DO WE STORE YOUR DATA?

7. HOW DO WE SAFEGUARD YOUR DATA?

8. DO WE COLLECT DATA FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. IS THIS POLICY SUBJECT TO UPDATES?

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

1. WHAT DATA DO WE COLLECT?

Personal data you disclose to us

We safeguard personal information that you voluntarily provide to us when registering at the Sites expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.

The personal data that we save depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we save can include the following:

Name and Contact Data. We save your first and last name, email address, postal address, phone number, and other similar contact data.

Login credentials. We safeguard passwords, password hints, and similar security information used for authentication and account access.

Payment Process Data. We save data necessary to process your payment if you make purchases. Payment data, such as credit card numbers, is stored by our payment processor and you should review its privacy policies and contact the payment processor directly for questions concerning payment data.

All personal data that you provide to us must be truthful, complete and accurate, and you must notify us of any changes to such personal data.

Automatically registered data

We automatically register certain data when the Sites are visited, used or navigated. This data does not reveal your specific identity (like name or contact information) but may include device and usage information, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, data about how and when our Sites are used and other technical information. This data is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect data through cookies and similar technologies.

Data collected from other sources

We may obtain data from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the data we receive from other sources include: social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links).

2. HOW DO WE USE YOUR DATA?

We use personal data collected via our Sites for a variety of business purposes described below. We process your personal data for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the data we collect or receive:

• To facilitate account creation and logon process. 

• To send administrative information to you. We may use your personal data to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

• Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Sites.

• To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal data you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

• To post testimonials. We may post your testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at sales@jdubois.be and be sure to include your name, testimonial location, and contact information.

• Deliver targeted advertising to you. We may use your data, possibly in collaboration with third parties, to develop and display  content and advertising tailored to your interests and/or location and to measure its effectiveness.

• Request Feedback. We may use your data to request feedback and to contact you about your use of our Sites.

• To protect our Sites. We may use your data as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).

• To enforce our terms, conditions and policies.

• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

• For other Business Purposes. We may use your data for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

3. WILL YOUR DATA BE SHARED WITH THIRD PARTIES?

We will not share your data unless in the event based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

• Performance of a contract: Where we have entered into a contract with you, we may process your data to fulfil the terms of our contract.

• Legal obligations: We may disclose your data where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

• Vital interests: We may disclose your data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

• More specifically, we may need to process or share your data in the following situations:

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. 

We do not share, sell, rent or trade any of your data with third parties for their promotional purposes.

• Business Transfers. We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Business Partners. We may share your data with our business partners to offer you certain services. For example your address information will be shared with our parcel delivery partners in order to deliver your order.

4. WHO WILL YOUR DATA BE SHARED WITH?

We only share your information with the following third parties. We have categorized each party to provide you with a clear view of the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

• Retargeting Platforms: Google Ads Remarketing

• Web and Mobile Analytics: Google Analytics

• Website Hosting: WordPress.com

• Email Hosting: Mailchimp.com

5. DO WE MAKE USE OF COOKIES AND TRACKING?

Like many businesses, we also collect information through cookies and similar technologies. We may use cookies and similar tracking technologies to access and/or store information. Specific information about how we use such technologies is set out in our Cookie Policy.

6. FOR HOW LONG DO WE STORE YOUR DATA?

We will only keep your data for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your data for longer than the period of 12 month after the time in which users have ended an account with us.

When we have no ongoing legitimate business need to process your data, we will either delete or anonymize it, or, if this is not possible (for example, because your data has been stored in backup archives), then we will securely store your data and isolate it from any further processing until deletion is possible.

7. HOW DO WE SAFEGUARD YOUR DATA?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal data we process. However, please also notice that we cannot guarantee that the internet itself is 100% secure. Although we will do our utmost to protect your personal data at our end, transmission of personal information to and from our Sites is at your own risk. You should only access the Sites within a secure environment.

8. DO WE COLLECT DATA FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Sites. If we learn that personal data from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at sales@jdubois.be.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to access to and control over your data. You may review, change, delete the collected data and/or terminate your account at any time.

You have certain rights under the General Data Protection Regulation. These include the right to request access to and obtain a copy of your personal data, to request rectification or erasure, to restrict the processing of your personal data, if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with the data protection laws.

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing of data before its withdrawal.

Account Information

If, at any time, you would like to review, change or delete the information in your account or terminate your account, you can

• Log into your account settings and update your user account

Upon your request to terminate your account, we will deactivate or delete your account and personal data from our active databases. However, some data may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. 

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list. However, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may note your preferences when you register an account with the site or access your account settings and update your preferences.

10. IS THIS POLICY SUBJECT TO UPDATES?

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will become effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at sales@jdubois.be or by post to:

Dubois SA 

Attn E-commerce Team

197 Avenue Van Volxem

1190 Brussels

Belgium